verified shareholders and customer data points.
After an 11-store acquisition, the truck dealer group partnered with us to deliver a post-acquisition communication program, reconnecting with thousands of individual and fleet accounts.
The Challenge
Across 11 newly integrated locations, long-standing customer relationships were eroding undetected. Post-acquisition silence was the retention risk nobody had planned for.
The Outcome
Thousands of accounts re-engaged, customer confidence restored, and operational intelligence surfaced that no financial due diligence would have uncovered.
75,000+
Historical customer contact list.
60%
Data quality compromised.
90%
Customers receptive to outreach.
TSX-listed junior gold company needed to reconnect with investors ahead of a new public listing. Misinformation had taken hold across their investor base. We made direct contact and the share price increased 7x within weeks.
The Challenge
Inaccurate information had circulated unchecked across a fragmented investor base, eroding confidence and engagement ahead of a new listing.
The Outcome
Direct, personalised outreach at scale corrected the narrative, restored investor confidence, and contributed to a 7x increase in share price.
7x
Increase in share price.
10,500+
Investor contact list.
When a large insurance group acquired its way across North America, 80% of inherited customers were unhappy. Nobody had called them. We did, and we changed that.
The Challenge
Customers had deep, personal relationships with their local independent brokers. Being absorbed into a large national brand, without warning or explanation, felt uneasy.
The Outcome
10,000 direct conversations. Customers reassured that familiar staff were staying and the personal service they valued wasn't going anywhere. Frustration met head on, one call at a time.
10,000
Customers contacted.
80%+
Initially unhappy at point of contact.
A private jet charter operator had thousands of lapsed high-net-worth customer contacts. We rebuilt the database and put them back in front of the people who'd already chosen to fly with them.
The Challenge
Executives move, companies change hands, contact details go stale, and without active outreach, thousands of records become worthless overnight.
The Outcome
Lapsed customers re-engaged, records fully verified, and live charter opportunities surfaced directly from conversations. A dormant asset converted into an active revenue pipeline.
15,000+
Contacts verified and updated.
99%
Call acceptance rate.
A name change. A share consolidation. A NASDAQ listing. A vertically integrated EV supply chain company didn't wait for shareholders to ask questions. They called them first.
The Challenge
Three major milestones, each capable of triggering shareholder uncertainty. The strategy was simple, get there first, before silence turned into selling pressure.
The Outcome
Retained three times to deliver proactive, experienced shareholder conversations at scale. Every question answered. Every milestone protected.
3x
Major company milestones.
4000+
Shareholder contacted.
With over 40 years of subscriber and ticket holder records, and a 99% exceptionally receptive audience, which had never run a structured outreach verification program.
The Challenge
Decades of subscriber relationships left uncontacted, with no visibility on engagement, attrition, or which records still reflected the right person.
The Outcome
A dormant database restored to reflect real, living relationships. Lapsed subscribers re-engaged, outdated spousal records sensitively updated, and a community of loyal ticket holders .
99%
Exceptionally receptive audience.
6500+
Records verified and updated.
21%
Degraded contact lists identified.
The Australian mining company needed retail shareholders to feel genuinely connected, not just informed. We gave 40,000 retail shareholders a reason to hold. Not a press release. A relationship.
The Challenge
Retail shareholders represent real market influence, but most listed companies have no infrastructure to engage them at the moment it matters most.
The Outcome
Real-time community management gave the company's retail base direct access at every news moment, building a market reputation on genuine accessibility.
165,000+
Contact list audited.
25%
Verified as active shareholders.
24/7
Shareholder engagement.
14 locations. 75% of a dormant contact list reactivated. Every appointment slot filled to capacity. We simply called them.
The Challenge
These weren't lost customers. They were grieving ones. The veterinary industry had quietly accepted that most clients don't return after losing a pet, and nobody had ever thought to pick up the phone and find out if that was still true.
The Outcome
Empathy-led outreach, one conversation at a time, rebuilt relationships the clinics had written off years ago. Appointments filled faster than the locations could handle and the clinics ran out of availability.
75%
Of the list verified and reactivated.
5000+
Customers contacted.
14
Locations reactivated
A physiotherapy group with 15 clinics and 30 years had thousands of lapsed contacts and no programme to act on them. We had 85% conversion rate and treated every call as a quality assurance touchpoint.
The Challenge
Lapsed patient revenue sitting dormant across 15 locations with no outreach strategy, no feedback loop, and no visibility into patient experience.
The Outcome
Appointments rebooked at scale, patient feedback escalated through the right channels, and a new operational standard established across the estate.
85%
Conversion rate.
5000+
Customer contact list.